Robert Kaplan is an executive vice president and head of Global Process Delivery, which includes securities and cash processing activities worldwide. In this role, Bob is responsible for the daily processing of all transaction related activities and the design and service delivery of the global operating model. In addition, he has oversight over State Street’s Investment Manager Services group that focuses on investment manager clients using State Street’s middle-office services.
Bob has been with State Street for more than 30 years and has held a variety of management positions. Most recently, he co-led a significant Technology and Operations Transformation project. Bob also led the integration of the Investors Bank and Trust acquisition. Prior to that, he ran the Cash and Payments Processing groups. From May 1993 through June 2001, Bob worked in the Toronto office, where his responsibilities included offshore and Canadian mutual funds.
In 1997, he was named chief operating officer for State Street’s Investor Services business in Canada. Between July 2001 and February 2003, Bob played a crucial role in global business development, where his responsibilities included strategic acquisitions, joint ventures and large multinational outsourcing opportunities, including UBS and Scottish Widows.
Bob is a director on the board of Metro Housing Boston.
Most recently, Bob was a director on the boards of State Street Syntel Services (Mauritius) Limited, State Street Syntel Services Private Limited, Statestreet HCL Services (India) Private Limited, State Street HCL Holdings (UK) Limited, State Street Trust Company, Canada, and the University of Massachusetts Amherst Foundation.
Bob received a Bachelor of Science degree in financial management from Suffolk University.