James S. Phalen is vice chairman and an executive vice president at State Street. He is the head of the Office of Regulatory Initiatives and oversees compliance. Mr. Phalen is also a member of State Street’s Management Committee, the company’s most senior strategy and policy-making team.
Previously, Mr. Phalen was head of State Street’s Global Operation and Technology, where he led the company’s four-year Information Technology and Business Operations Transformation. Prior to that, he was the head of State Street’s international operations for investment servicing, and investment research and trading. In this role, he oversaw strategy, operations and business development for State Street’s investment services and investment research and trading outside North America.
He was formerly chairman and chief executive officer of CitiStreet, one of the largest global benefits delivery firms in the country. Before joining CitiStreet, Mr. Phalen spent eight years in senior roles at State Street. Prior to this, he was president and chief operating officer of Boston Financial (BFDS), a joint venture of State Street and DST Systems, Inc.
Mr. Phalen is a director of Boston Financial Data Services and the Boston Medical Center. He holds a degree from Boston College and graduated from the Stonier Graduate School of Banking. He also attended the Executive Development Program at Massachusetts Institute of Technology’s Sloan School of Management.