Sector Insights

The Premium Just Got Personal 

October 2014

Insurance companies are making their customers’ experiences more personal — from new products to investment strategies. And legacy systems just don’t work.

Our research looks at how technology and data are transforming the insurance industry and what companies must do to keep up.

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About the Research

In June and July 2014, the Economist Intelligence Unit conducted a survey, commissioned by State Street, of 321 insurance executives. They represented asset management (18 percent) and non-asset management (39 percent) sides of the business, as well as those whose role spans across the business (42 percent). Respondents were primarily diversified insurers (72 percent), with 13 percent from the life business and the remainder from health, property and casualty, and reinsurance. Global respondents included 36 percent from Europe, Middle East and Africa (EMEA); 34 percent from the Americas and 30 percent from Asia Pacific.