Honoring our client experience champions

October is Client Experience (CX) Month at State Street — dedicated to recognizing the outstanding contributions of our people on behalf of clients, and celebrating their commitment to achieving client excellence every day.

CX Day is a global celebration held annually on the first Tuesday of October to recognize the importance of delivering exceptional client experiences and to honor the professionals who make it happen. At State Street, client experience isn’t confined to one day, one department or one location: It’s a mindset that runs through every team and role, every day. Whether we’re building smarter tools, anticipating needs or navigating challenges, it’s our client-centricity that sets us apart and continues to make State Street a trusted partner worldwide.

As we celebrate not just CX Day but CX Month at State Street, I would like to thank our clients for their partnership and trust, as well as our employees for their commitment, creativity and drive. Our people are the reason State Street continues to exceed expectations and deliver excellence for our clients.

CX Month is about recognizing our clients, as well as those who go above and beyond to delight them. We’re celebrating the winners of our 2025 Excellence in Client Experience Awards, honoring individual employees and teams from North America, Europe, the Middle East and Africa (EMEA), and Asia Pacific who exemplify innovation, dedication and collaboration in service to our clients. These colleagues set the bar for what’s possible, inspiring us all to reach higher.

North America

Mary Sorbara
Chief Commercial Office, Canada

Mary’s reliability, proactive communication and deep operational knowledge make her a go-to expert for both clients and colleagues. She sets the tone by anticipating client needs and aligning internal teams accordingly.

EMEA

Anna Dobija
Global Delivery, Poland

Anna leads by example, embedding a client-first mindset across her team. From mentoring new hires to driving strategic projects, she exemplifies transparency and excellence in client partnership.

APAC

Ailing Deng
Chief Commercial Office, Singapore

Ailing consistently champions client-first thinking, breaking silos and fostering cross-functional collaboration to deliver tailored solutions. She leads with authenticity — elevating every client interaction.
 

From applying their expertise to proactive problem-solving, to driving innovation and efficiency to support complex projects, to consistently embodying our core values, these teams worked together to deliver a seamless, superior experience for clients.

North America
Centralized Modeling Analytics and Operations Scenario Design team

EMEA
Poland Individually Managed Accounts (IMA) team – Italy

APAC
Client Service team – Australia

Freya Corcoran
Benjamin Dunk
Stella Notosaputro
Melanie Poh