Forward Together

2020 ESG Report

We embed ESG principles into everything we do to create a more sustainable future for our business and the people we serve.

April 2021

The multiple crises of 2020 marked an inflection point in underscoring the connections between resilience and strong ESG characteristics for companies, economies and societies.

These lessons prompted us to further elevate the importance of ESG as a value driver. From incorporating climate risk mitigation in our business practices and improving inclusion and diversity, to contributing to local communities through employee volunteer hours and helping launch Small Business Strong, we are working toward a more resilient, sustainable and inclusive future.

Consistent with prior reporting, we disclose our ESG activities according to frameworks created by the Sustainability Accounting Standards Board (SASB), the Task Force on Climate-related Financial Disclosures (TCFD) and the Global Reporting Initiative (GRI). This report also fulfills our obligations as a signatory to the United Nations (UN) Global Compact and describes how our activities support progress toward the UN Sustainable Development Goals.

There is still much work to be done to achieve consistent, comparable and verifiable ESG reporting across sectors and companies. But we welcome the increased engagement of market participants to unify disclosure standards and are proud to be part of those efforts.