Insurance Services

A Defining Year for Insurers

What are the long-term trends in the insurance industry that are likely to emerge this year?

October 2020

For many insurers, 2019 came to an end with a clear focus on overcoming technology challenges, improving operations and mitigating risk.

As COVID-19 spread in early 2020, the industry faced a global economic crisis, even as regulatory reforms from the 2008 financial crisis continued to loom over the industry's operations. As markets begin to recover and economies open up, we expect a number of long-term trends in the insurance industry to unfold. From workplace practices and business operations, to new tools and technology, the experiences of the last several months will bring an accelerated shift in insurers’ investment philosophy. 

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