Crisis as Catalyst

Leadership and Employee Engagement in a COVID-19 World

State Street Chief Human Resources and Corporate Citizenship Officer Kathy Horgan discusses the challenges that have arisen during the COVID-19 crisis.

July 2020

As COVID-19 has dramatically altered the way we work, Chief Human Resources and Citizenship Officer Kathy Horgan reflects on the lessons taken from the crisis so far, and how those lessons are relevant to our clients’ success, as well.

She discusses the arc of how State Street moved 95 percent of our employees to working from home, what the future of work will look like and lessons from the current crisis that can keep employees engaged. In the wake of the Black Lives Matter movement, Kathy looks through the lens of our corporate citizenship and the responsibilities we have to our stakeholders and society at large.