Investor services (Global transfer agency)

Unlock growth and expand your business opportunities with our suite of transfer agency solutions. You gain powerful economies of scale and access to deep local market expertise through our extensive network of experienced professionals — without making significant infrastructure investments.

Our transfer agency solutions include:

Investor servicing and recordkeeping

We manage your critical servicing functions from start to finish:

  • Investor account setup and maintenance
  • Transaction processing and settlement
  • Cash management and reconciliation
  • Investor statement and contract note communication
  • Recordkeeping

Our team handles inquiries and investor transactions for purchases, redemptions, distributions, exchanges and transfers, offering a highly automated end-to-end process that helps mitigate risk and allows for integrated processing of complex relationships.

Digital experience

Benefit from a sophisticated digital experience that is unified across touchpoints, domiciles, products and distribution channels. Our Global Service Platform provides complete operational transparency and digital options for investor requests.

Capital stock, fund manager and investor reporting

With consistent data delivered across our business and source systems, we support complex reporting and transparency requirements through near-real-time insights to account holdings and transactions activity, fund dividend distributions and capital gains (availability varies by market).

Broker/dealer distribution support

To support your fund distribution needs, we’re connected to all leading market platforms facilitators and interfaces. Our market entry solution model provides analysis of key players such as regulators, trade associations and local fund lawyers — so you can make informed decisions and confidently navigate new markets. We provide a prime transfer agency service in Asia and support these services in the Americas as well as across Europe, the Middle East and Africa.

Tax reporting services

Using our services, you can easily exchange tax information across multiple jurisdictions, helping you comply with the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standards (CRS) requirements. Choose from a selection of product and service components or enlist our full-service offering — whatever meets your needs.

Regulatory compliance services (investor level)

Our anti-money laundering (AML) monitoring and know your customer (KYC) compliance services help strengthen due diligence and mitigate AML risks. This includes the Universal Onboarding application, a digital portal to onboard new investors for cross-domicile products, including AML, KYC, risk ranking and appropriate politically exposed persons, sanction screening cycles and a digital document upload service.

Market perspectives

Joern Tobias
Global Head of Investor Services Product Management

James Redgrave
Vice President,
Global Thought Leadership


The State Street difference

Maximize returns, minimize risk and navigate complexities across multiple jurisdictions, governance structures and fund types with our global service footprint and cross-border expertise. We support you throughout the investment lifecycle by providing consistent, real-time data to accelerate your decision-making. Our scale, experience and breadth of transfer agency solutions help expedite and simplify processes to distribute products efficiently.

Fuel your growth

By the numbers

For more information

Learn more about our back-office solutions to help you unlock growth.