Honoring our client experience champions

Our global CX Day celebration, held annually on the first Tuesday of October, highlights the importance of exceptional client experiences and applauds the professionals who make them happen. As State Street marks both CX Day and CX Month throughout October, we recognize the colleagues and teams who shape the experience we deliver every day.

Their work advances our purpose of creating better outcomes for the world’s investors and the people they serve. What clients remember is not only what we deliver, but how we respond when the stakes are high. They look for a partner that listens closely, makes clear decisions, and follows through with discipline. That is how confidence is built and enduring relationships are strengthened.

Our clients’ perspectives are essential to helping us improve. I am grateful for their candor, trust, and partnership, and equally grateful to our colleagues who translate what they hear from clients into meaningful change. Our people are our greatest asset. Their unique talents, expertise, and commitment enable State Street to turn insight into action and continually strengthen the experience we provide to our clients. Their responsiveness and accountability move us forward.

The colleagues and teams recognized this year demonstrate the standard our clients expect from State Street. They took ownership, challenged established ways of working, and collaborated across boundaries to deliver results. Their achievements deserve our congratulations.
 

The 2026 Excellence in Client Experience Awards recognize colleagues and teams across the globe who have made a measurable difference for our clients. The winners represent both client-facing and non-client-facing roles, underscoring that every employee has a part to play in the experience we deliver.

Congratulations to all of this year’s winners! Your achievements set a strong example for colleagues across State Street.
 

North America

Ximena Izurieta
Client Services, Canada

Ximena demonstrated strong ownership and collaboration in resolving a complex client challenge, helping strengthen service delivery and the client relationship. She also supported continuity during a period of disruption and helped introduce more resilient, controlled ways of working.

EMEA

Michal Kwasny
Global Delivery, Poland

Michal became a trusted delivery partner by navigating a complex and evolving client environment with responsiveness and care. Through proactive coordination and a consistent focus on the client perspective, he strengthened collaboration, clarity, and service quality across teams.

APAC

Ashulin Nithisha
Client Services, India

Ashulin helped strengthen a nuanced client relationship through dependable service, personal ownership, and close collaboration across teams. Her professionalism and consistent focus on client needs helped build trust and earn positive recognition.

Strategic Growth Markets

Elizabeth Robertson
Client Services, United Arab Emirates

Elizabeth successfully led a complex onboarding by bringing together cross-functional teams and maintaining a strong focus on client needs. Her collaborative approach and disciplined execution earned positive client feedback and strengthened confidence in future opportunities.
 

These teams combined expertise, disciplined execution, and innovative thinking to simplify complexity, strengthen service quality and governance, and build client confidence.

North America
Supplier Impact and Development Team, United States

EMEA
EMEA Fund Accounting Reporting Team, Poland

APAC
Business Onboarding and Transitions India Team, India

Strategic Growth Markets
Mexico Client Service Team, Mexico

Begona Erdozain
Jorge Hagg
Jorge Macias