Diana Pagliarini is executive vice president and general auditor at State Street Corporation. In this role, she establishes, manages and evolves the company-wide corporate audit plan to ensure that risk is appropriately managed and governed. To maintain independence, which is a critical component of the general auditor role, she has a direct reporting line to the Board of Director’s Examining and Audit Committee. She has a dotted reporting line to the Chief Executive Officer. She also participates in the company’s Management Committee and Operating Group meetings.
With 32 years of experience in the banking industry and 14 years in board-visible roles, Diana’s transformational leadership in developing and executing strategic plans has improved processes, functions and departments while influencing policy changes and risk practices at the enterprise level. Through routine interactions with executive leadership and the board of directors, she has a credible voice in challenging process vulnerabilities, designing risk management strategies and driving improved compliance results. She is known for her leadership impact, process effectiveness and passionate commitment to career and performance coaching.
Diana joined us in 2018 and prior to her appointment as general auditor, she was senior vice president and head of Financial and Regulatory Assurance in the Finance division. She provided oversight for the Sarbanes-Oxley (SOX) program, Regulatory Reporting Assurance and Regulation Assurance teams, which were focused on strengthening internal controls and risk governance practices through assurance activities including control, data integrity and conformance testing.
Before joining State Street, Diana was EVP at Citizens Financial Group, Inc., where she was the head of Risk for the Finance division and led the programs and initiatives, driving sound risk management practices across the Finance division as well as the company’s SOX program. She joined Citizens as audit director in 2012 with internal audit oversight for the customer-facing businesses and supporting operations. As the department’s chief operating officer, she positioned the function for initial public offering readiness.
Diana held the positions of general auditor and chief operating risk officer at Webster Financial Corporation. In her role as general auditor, she defined and executed plans that improved the regulatory rating of the function from “Weak” to “Strong”. She held various leadership roles at the Bank of America in Internal Audit and Risk, designing and implementing process improvement programs that elevated risk management effectiveness, reduced operating costs and was awarded a United States patent.
Diana resides in the Providence, Rhode Island (RI) area and holds professional designations as a certified internal auditor, certified bank auditor and Six Sigma Green Belt. She holds a Bachelor of Business Management degree from the University of Rhode Island. She served as a board member and Governance Committee chair for Big Sisters of RI, where she led a transformational change in board membership and served as a mentor to young women and girls in high-risk circumstances.