State Street Bank and Trust Company, Tokyo Branch
State Street Bank and Trust Company, Tokyo Branch (the “Bank”) hereby establishes this policy regarding the appropriate protection and use of personal information and anonymously processed information (hereinafter collectively referred to as “Personal Information, etc”) in accordance with the “Personal Information Protection Act (Law No. 57 of 2003) of Japan,” thereby taking all possible measures to ensure the protection of your personal information.
1. Compliance with Laws and Regulations
The Bank hereby declares that the Bank will comply with any and all laws, regulations and other requirements, and matters set out in this Declaration in relation to the appropriate protection and use of personal information.
2. Purposes of Use of Personal Information
The Bank shall identify the purposes of use of your personal information in advance. The notice of our purposes of use is posted at the office of the Bank.
The Bank shall never use your personal information without your consent for purposes other than those specified in advance, unless otherwise required by any law or regulation.
The Bank will suspend the use of your personal information for direct mail, telemarketing or other direct marketing, if you request us to do so. If you do not wish that the Bank uses your personal information for direct marketing, please call the contact center described in 8 below.
3. Acquisition and Provision of Personal Information
The Bank shall acquire your personal information via lawful and fair means to the extent necessary to achieve the specified purposes of use. In addition, except under exceptional circumstances, such as requirement by any law or regulation, the Bank shall not acquire, use or provide to third parties any sensitive information. The Bank will not acquire, use, or provide to third parties any special required personal information that is specified by law without your consent.
The Bank shall not provide your personal information to third parties without your prior consent, unless otherwise required by any law or regulation.
If the Bank outsources the handling of personal information, the Bank shall select the person whom the Bank considers appropriately handles personal information, and exercise the necessary and appropriate supervision over such person.
When providing Personal Data to a third party in a foreign country, the Bank shall, in principle, obtain your consent, except for cases permitted under the laws and regulations. However, with respect to entrustment and shared use of Personal Data between the Bank and affiliate companies (hereinafter referred to as “group affiliate companies”) of the Bank’s parent company, State Street Corporation (hereinafter referred to as “SSC”), such entrustment and shared used between the Bank and the group affiliate companies are allowed without your consent, provided that the Bank admits that such group affiliate companies satisfy the standards set forth under Article 24 of the Law.
4. Disclosure and Other Procedures
Upon receiving request from you for disclosure, correction, or suspension of use of the personal data held by the Bank (the “Disclosure etc.”) pursuant to laws and regulations, the Bank will appropriately and promptly respond to such request by asking for your identification. To request the Disclosure etc. of personal data held by the Bank, please call the contact center described in 8 below.
5. Security Management Measures
The Bank will implement the security management measures necessary and appropriate to prevent illegal access, loss, destruction, falsification, leakage, or other unauthorized use of your personal information.
6. Complaint Handling
Upon receiving complaints concerning the handling of personal information, the Bank will appropriately handle such complaint by the prompt investigation of the facts.
7. Efforts for Continual Improvement
The Bank will strive for continual improvement in handling personal information (including security management measures), such as reviewing as needed.
8. Contact Center
For inquiries, counseling or complaints regarding the Disclosure etc. of personal data held by the Bank or handling of personal information, please call the following Department:
Contact center for personal information: Compliance and Risk Department:
Service Hours: 9 a.m.-5 p.m. (Monday-Friday, except public holidays and other bank holidays)
Authorized information protection organizations to which the Bank belongs:
The Bank is a member firm of the All Banks Personal Data Protection Council, an authorized information protection organization in the financial field. The Complaints Counseling Services Center of the All Banks Personal Data Protection Council (bank transaction counseling center) receives complaints and gives counseling regarding the handling of personal information by member firms.
All Banks Personal Data Protection Council: http://www.abpdpc.gr.jp
(Complaints and Counseling) phone number: +81-3-5222-1700 or your nearest bank transaction consulting center.
Opinions and Complaints
State Street Bank and Trust Co., Tokyo Branch
Phone No.: +81-3-4530-7690
The below organizations also accept consultation about banking transactions:
Japanese Bankers Association Consultation Center
Japanese Bankers Association Consultation Center is operated by the Japanese Bankers
Association as the contact point for various consultations and inquiries regarding a bank and opinions and complaints to a bank. Consultation, inquiries, etc., is free.
For more details, please see the website of the Japanese Bankers Association:
Phone No.:0570-017109 or +81-3-5252-3772
Service days: Monday – Friday (except for national holidays and other bank holidays)
Service hours: 9:00 am – 5:00 pm
*The Japanese Bankers Association is a designated dispute resolution organization under the Banking Act and our Branch holds a membership.